Grievance Redressal

We are committed to resolving all customer grievances in a fair, transparent, and time-bound manner. Our customer support team strives to address every complaint within 14 days of receipt.

1. How to Register a Complaint

You may reach us through any of the following channels:

You will receive an acknowledgement within 48 hours along with a reference number.

2. Resolution Timeframe (TAT)

  • We aim to resolve all grievances within 14 days.
  • If additional time is required, we will keep you informed on the status.

3. Escalation Matrix

  1. Level 1 - Our Relationship Manager: For policy servicing, claims, or insurer decisions, you may escalate directly to the respective relationship manager or sales manager you have been in contact with, with a copy to [email protected].
  2. Level 2 - Principal Officer (Corporate Agent): If you are not satisfied with the response, you may contact our Principal Officer at [email protected].
  3. Level 3 - IRDAI Bima Bharosa Portal: You may register a complaint on the IRDAI Bima Bharosa Portal: https://bimabharosa.irdai.gov.in
  4. Level 4 - Insurance Ombudsman: If the issue remains unresolved, you may approach the Insurance Ombudsman. Details of the Ombudsman offices are available at https://cioins.co.in.

4. Our Commitment

  • All grievances are handled with fairness and transparency.
  • Timely updates are provided.
  • Senior management monitors grievance trends and resolutions.

5. Policy Availability

  • Published on this website.
  • Available on our mobile app.
  • Available at all branch offices.